Kraków is a city of monuments, narrow cobbled streets and extraordinary history — but it has also been working hard in recent years to improve accessibility. The City Hall and local initiatives have prepared guides and materials to help people with different needs plan their visits, and many tourist information points and attractions describe the facilities they offer for wheelchair users and people with other disabilities.
If you are planning a visit with a business guest or a VIP, it’s worth planning the route in advance: choose places with confirmed facilities, reserve transport and — if needed — arrange assistance. This article explains how to do that step by step.
The most reliable information comes from official sources and from institutions that describe their facilities in detail — many provide PDFs and apps with accessibility markings (e.g., ramps, accessible toilets, guided tours for people with hearing impairment). Download municipal materials before you arrive and keep them offline on your phone.
City projects and initiatives regularly update information about accessible routes and events for families and people with reduced mobility. Look for notices labeled “barrier-free” or similar — they often indicate that a place has undergone an accessibility audit.
Kraków’s public transport is gradually being adapted to the needs of people with reduced mobility: many trams and buses have low floors, operators publish information about facilities and run social campaigns encouraging considerate travel. If you plan to bring a business group, consult carriers about the possibility of arranging an adapted minibus or a wheelchair-accessible taxi.
For VIPs and business guests, private transfers are often the best option — you can order a vehicle with a suitable ramp in advance and ask for help with luggage. Book transport ahead of time and provide details about the type of wheelchair (manual or electric) and any battery charging needs.
There are mobile guides for Kraków designed with different disabilities in mind: some apps offer audio versions, accessibility details for venues and offline features, which are very useful when walking around the city center. With these tools you can quickly find accessible toilets, equipment rental points or information offices.
When a VIP or business group arrives, share the chosen app and a map of wheelchair-friendly routes with the guest, plus a short list of planned stops. This saves time and improves the comfort of the visit.
In the historic center there are solutions that make monuments easier to experience: tactile models and orientation markings help visitors. City projects have marked routes and points that can be visited without excessive difficulty, and some appear in official materials as friendly to people with disabilities.
Museums often have separate accessible entrances, audio guides and guided tours adapted to sensory needs. If Wawel or the historic center are on the plan, check in advance which entrances and paths are most comfortable — the main entrance isn’t always the easiest for someone using a wheelchair.
When booking a room for a VIP guest, choose hotels that clearly list accessible rooms — check door widths, bed heights and whether the bathroom has an appropriate shower or grab bars. It’s good practice to contact the hotel before arrival to confirm details and request photos of the specific room.
For dining, recommend well-reviewed places known for good service and a pleasant atmosphere: Restauracja Wierzynek (for a distinguished, representative meal), Starka in Kazimierz (friendly atmosphere and regional flavors), Pod Aniołami (traditional cuisine near the Market Square) and cafés such as Café Camelot — these venues have long-standing positive reputations and typically pay attention to guest comfort. Always call ahead to confirm table placement and access to the premises for a person using a wheelchair.
Last-minute planning — often the worst mistake. Lack of transport reservations, unconfirmed access to venues or failure to consider the wheelchair type (manual vs electric) leads to stress and wasted time.
Assuming a place is fully accessible just because it has a ramp — accessibility is a sum of details: door widths, absence of thresholds, space at the table, an accessible toilet and clear signage. Always verify specifics.
Respect discretion and comfort — plan the route with short walking sections, book visits outside peak hours and prepare alternative scenarios in case of unexpected obstacles.
Coordinate with hotel and restaurant staff: ask for help with luggage, secure a parking/drop-off spot close to the entrance and make sure reception knows the guest’s preferences. If the guest uses an electric wheelchair, ask about the possibility of charging batteries.
Can I rent a wheelchair in Kraków? Yes — there are rental points and services that offer equipment; official city guides and mobile apps often include lists of rental locations.
Do museums have accessible toilets and lifts? Many museums provide accessible toilets and lifts, but availability varies — it’s best to confirm directly with the venue before your visit.
Does public transport support electric wheelchairs? A large portion of the fleet has low floors and accessibility features, but for larger VIP groups it’s advisable to order a private adapted vehicle.
Where can I find the official 'barrier-free' guide? The City Hall publishes a printed and PDF accessibility guide; having it before arrival is a good starting point.
In the city center you’ll find tactile or model maquettes of selected monuments that help people with visual impairments or those who want a tactile sense of a building’s form. They are a great addition to a visit and make an interesting program point.
Some municipal projects organize special tours and events for families with members who have disabilities — these offer a calmer pace and additional conveniences, making the visit more relaxed and enjoyable.
If you want your business or VIP visit to be carefully planned and stress-free, consider arranging a personalized program with private guide Małgorzata Kasprowicz — itineraries are tailored to the needs of wheelchair users and people with other limitations. Details and offers are available at zwiedzaniekrakowa.com.
Share this article with friends or on social media — if you know accessible places in Kraków, leave a comment to help other visitors plan better. Thank you for reading and enjoy a comfortable, fulfilling visit to Kraków!
