Oskar Schindler's Enamel Factory is one of the most visited museums in Krakow — so it's worth booking tickets in advance. From 2026 new ticket sales rules were introduced: online tickets will be personalized, and online sales open 90 days before the planned visit date. For groups, sales usually start earlier — typically at 8:00, while individual ticket sales begin at 9:00. This makes planning a group visit more predictable but requires earlier organization.
The new rules include, among other things, personalized online tickets (you must provide first and last names when buying), restrictions on ticket resale, and updates to prices and combined offers. In practice, when planning a group visit you should: create an account in the ticketing system, have a ready list of names, and buy tickets during the window released by the museum. Sometimes group accounts allow a limited number of name changes — useful if you expect small substitutions within the group.
1. Decide how large a group you want to book and whether you qualify for a group ticket (check the group pricing).
2. Create an account in the official Museum of Krakow ticketing system before the 90-day sales window opens (this speeds up the purchase).
3. On the day group sales open, log in early (group tickets often go on sale at 8:00).
4. When buying online, have the list of participants' first and last names ready — the system will ask for them for personalized tickets. For small lineup changes, many systems allow changing a few names.
5. If you're organizing a school or educational trip, check reservation options directly with the Visitor Service Center (sometimes there are separate procedures).
6. After booking, check refund and date-change policies — this protects you in case part of the group cancels.
Weekday mornings are usually the least crowded, especially between 10:00 and 12:00. Weekends and public holidays attract more visitors — if possible, choose a weekday morning. For group visits, book an early time slot and arrive 10–15 minutes before the time on the ticket — this gives a calm start and time to gather everyone before entry.
Practical note: even if you have a “skip-the-line” ticket from an organizer, check the entry rules — there are often time restrictions and you must arrive within your slot.
The exhibition “Kraków — under occupation 1939–1945” is a powerful, multimedia account of the city during World War II. The presentation uses photographs, films, installations and artifacts, so the visit can be emotionally intense. Therefore - think twice before bringing very small children; many people recommend it for teenagers from around 14 years old and up.
The museum is accessible (elevator, route for visitors with limited mobility), and audio guides are available in several languages. Photography without flash is usually allowed, but always check the current rules on site.
- Travel light: with many multimedia displays time can stretch — plan 60–90 minutes for the visit.
- Try to arrive 10–15 minutes before the time on the ticket — this makes gathering a group and orientation easier.
- Do not bring large luggage — many museums do not have left-luggage facilities; check baggage and backpack rules in advance.
- Carry ID if you bought personalized tickets or if verification on entry is required.
- Check availability of audio guides and consider reserving them for the group in advance.
- Respect the exhibition: it covers difficult topics — prepare your group for the emotional nature of the displays.
1. Leaving the purchase to the last moment — this is the most common mistake. Schindler's Factory is popular and free slots sell out fast. Buy tickets 90 days before the visit.
2. Buying from intermediaries without checking — avoid resellers promising “skip-the-line” access at inflated prices; use the museum's official system.
3. Not preparing the participants' list — with personalized tickets have names ready or plan a name-change policy to keep flexibility.
4. Ignoring ticket rules (entry time, refund terms) — read them carefully before purchasing.
Zabłocie and Podgórze have blossomed gastronomically in recent years. After the visit, plan a break in a nearby cafe or restaurant — it's a good time to discuss the exhibition with your group. Practical suggestions: - look for cafes and wine bars around Lipowa and the Zabłocie area — many atmospheric spots are ideal for a quiet break; - if you organize an outing for VIP guests or a business group, reserve a table in advance; popular places have limited seating; - if you want to continue exploring, consider walking to Kazimierz — there you will find the widest choice of restaurants and bars.
Check local recommendations and reviews before booking, and notify venues in advance about dietary restrictions.
Can you change names on group tickets? - Many ticket systems allow 1–3 name changes within a group; check the terms when purchasing.
Can tickets be refunded? - Refund policies vary; some systems allow refunds until a specified deadline (for example up to 14 days after purchase, but not later than a few days before the visit). Verify the conditions at the time of purchase.
Is a guide necessary? - You can visit without a guide thanks to the multimedia exhibition and audio guides, but a licensed guide can enrich the experience and help frame the historical context.
- Combined ticket: from 2026 it's possible to buy a combined ticket that, for several days after purchase, also grants entry to related branches (for example Pharmacy Under the Eagle and Pomorska Street) — great if you plan more visits in the city.
- The factory building itself is historically significant — it really belonged to Oskar Schindler and its history is as interesting as the films and exhibitions that present it.
- Always check the museum's official site before your visit — hours, free-entry days and ticketing rules can change.
- Planning linked attractions: if you also want to visit other memorial sites (for example Pharmacy Under the Eagle), consider a combined ticket or spread visits over a few days.
- For group comfort, consider hiring a guide or reserving audio guides in advance.
- Share practical info with participants: a short email before the trip (duration, nature of the exhibition, dress and behavior tips) helps the visit run more smoothly and with greater respect for the subject.
If you found these tips helpful, share the article with friends or send it to your trip organizer. If you want to organize a guided tour of Schindler's Factory or need help planning the route and booking group tickets, I invite you to use the services of private guide Małgorzata Kasprowicz — contact details are available on the ZwiedzanieKrakowa website. I will gladly help plan a calm, safe and respectful visit. Have a good trip and a peaceful visit!
