Pomorska Street surprises many visitors: the branch is not only an exhibition about some of the most difficult chapters of Kraków’s 20th-century history, but also a preserved fragment of the city that retains the authentic atmosphere and interiors of a former prison. For school groups, organized tours and history enthusiasts it is a must-see. This text will help you plan your visit step by step: tickets, reservations, opening hours and practical tips to make the visit smooth and stress-free.
In the sections below you’ll find practical details — address and opening hours, group rules, approximate ticket prices, logistical tips and an FAQ answering common questions. The permanent exhibition focuses on the fate of Kraków’s residents during difficult years of the 20th century and includes the former cells of the detention facility. The exhibition is affecting and often emotional, so it’s worth planning the visit thoughtfully, especially for younger participants.
Branch address: ul. Pomorska 2, 30-039 Kraków. The location is easily reachable by public transport; for larger groups it’s best to arrive outside peak hours to make drop-off and gathering easier.
Standard opening days for this branch are Wednesday through Sunday, roughly 10:00–17:00. The last admission to the exhibition usually takes place 30 minutes before closing, so groups should schedule arrival with a time buffer. (Note - exact days and hours can change seasonally or for special events.)
On special days, during festivals or on Museum Night, the branch organises extra events and guided tours; in those cases there may be limits on group size and a requirement for earlier reservations.
The Museum offers group tickets — groups are usually defined as from 10 up to 25 people. This matters for planning: groups of 9 or fewer are treated as individual visitors, while group pricing starts at 10 people.
Approximate current rates are: group ticket about 15 PLN per person and reduced group ticket about 11 PLN per person. Individual full and reduced fares are usually higher. Because rates and discount rules may change, always confirm the up-to-date price when making larger reservations.
Bookings for group tickets are typically made through the museum’s reservation system or by contacting the branch directly. For larger groups it’s recommended to confirm availability and entry times in advance to avoid queues or limits on the chosen date.
Many groups choose a guided tour — it’s a good idea when the group wants a deeper understanding of the exhibition’s context. Tours organised by the museum or arranged with branch staff require advance reservation. Guide services may carry an additional fee, so ask about costs when booking.
At special events and within certain educational programs there are limits on the number of people per tour (for example 20–25 people), so larger groups may be asked to split into subgroups. When planning a school trip or a big tourist group, consider this possibility and propose alternative meeting points after the visit.
Contacting the branch directly will simplify formalities — for questions about reservations, availability or visiting conditions it’s best to email or call the branch well in advance.
Arriving by coach or minibus: parking in central Kraków is limited, so plan a short drop-off and pick-up and park the coach in an agreed nearby parking area. If you’re organising a school trip, check the availability of a drop-off point in advance.
Meeting point and information: agree a clear meeting point in front of the museum and inform participants of the meeting time. The museum operates scheduled entry times — latecomers may be admitted only with the next group, so ensure the group leader has the participant list and the booking confirmation with them.
Safety and sensitive content: the exhibition deals with emotionally difficult subjects. For youth groups it’s worthwhile to warn chaperones in advance and consider a short introduction outside before entering to explain the exhibition’s nature. Rules of conduct are enforced and some items may be prohibited; large backpacks are better left on the coach or placed in lockers if available.
Don’t leave reservations to the last minute — this is the most frequent mistake. Especially in high season and on days with special events, available slots can fill quickly.
Remember last-admission rules: the last entry to the exhibition is usually 30 minutes before closing — plan accordingly so the group has enough time to see the displays.
Don’t assume a guided tour is always included in the group ticket price. Ask about the availability of a guide and the related cost — guided tours are sometimes charged separately.
There are cafés and restaurants nearby that make a good place for a short break after an emotionally demanding visit. The city centre has many well-reviewed cafés and eateries; for larger groups it’s worth booking a table in advance or choosing a place with a separate area for tour groups.
If you plan a full-day program, consider combining the visit with lunch near the Main Market Square or toward Kazimierz. That gives everyone a chance to rest and discuss impressions from the exhibition.
How do I book a group ticket? The most reliable ways are the museum’s reservation system or direct contact with the branch. Confirm the entry time and number of people when booking.
What is the maximum number of people in a group? Groups are generally defined as 10–25 people; limits may be smaller during special events.
Are guided tours available for school groups? Yes — guided tours and educational activities are available with prior reservation - ask about available formats and any additional costs.
What if part of the group is late? The museum admits according to its schedule; delays may mean entry with a later group slot, so plan a time buffer and an emergency meeting point.
Some interiors at Pomorska Street have retained authentic features of the former rooms — this makes the visit more moving than a standard exhibition and is why the site calls for a thoughtful, respectful approach from groups.
If you’re visiting with young people, consider a short outdoor introduction before entering to prepare participants for the exhibition and to facilitate later discussion.
If you want your visit to be comfortable, well-organised and contextualised, consider using the services of guide Małgorzata Kasprowicz. She can help with scheduling, tailoring the program to your group and handling formalities with the museum. Contact details and booking information are available via zwiedzaniekrakowa.com. If you found this article helpful, feel free to share it with friends or on social media - it may save someone time planning a visit to Kraków.
